Zoe Lev Jewelry Returns & Refunds

We’re confident you’ll love your Zoe Lev Jewelry, but if your piece isn’t quite right, please submit a return request within 10 days of delivery to initiate a return (*exclusions apply). Returns or exchanges are only accepted on eligible items that are unworn, undamaged, in original packaging, and shipped back within 5 days of receiving a return authorization code. Unauthorized returns or returns shipped after 15 days from delivery will not be accepted. Please note that exchanges are final sale and cannot be returned or exchanged further. 

All purchases made from our sales events (20% off or more) are final sale.


Return Exclusions:
We will NOT authorize or accept returns/exchanges of any kind for the following items:
  • Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
  • Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site.
  • All Items from our Tennis Collection
  • All Items from our Lab Diamond Collection
  • All Items from our Charm Locket Collection
  • All Items from our Fortune Collection
  • All items from our Bead Collection
  • All items from our Zodiac Collection
  • All birthstone jewelry
  • All earrings for sanitary reasons

There will be an 8% handling and restocking charge for all returns, additionally service fees will not be refunded (i.e. Shipping and Rush fees).

You can always contact us for any return questions at customercare@blushlux.com.